Rumoon Return Policy
Rumoon Return Policy
At Rumoon, we strive to provide our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase; however, we understand that there may be instances where a return is necessary. Please review our return policy below:
1. Returns
We do not accept returns for any reason other than a manufacturing issue. We take great care to ensure the quality of our products, but if you receive a product with a manufacturing defect, we will be happy to assist you in resolving the issue.
2. Manufacturing Issues
If you believe your product has a manufacturing issue, please contact us immediately at shipping@rumoon.ca within 30 days of receiving your order. In your email, please provide the following information:
- Your order number
- A detailed description of the manufacturing issue
- Clear photographs or videos demonstrating the issue
Our customer support team will review your case promptly and guide you through the return process if the issue is confirmed as a manufacturing defect.
3. Refunds and Replacements
If we determine that your product has a manufacturing defect, we will offer you the following options:
- A full refund for the purchase price of the item.
- A replacement of the defective item, if available.
4. Return Shipping
If a return is approved due to a manufacturing issue, we will provide instructions on how to return the item. We will cover the cost of return shipping in such cases.
5. Non-Returnable Items
Please note that we do not accept returns for reasons other than manufacturing issues. We do not accept returns or exchanges for reasons such as change of mind, dislike of the product, or ordering the wrong item.
6. Contact Us
For any questions or concerns regarding our return policy or to report a manufacturing issue, please contact us at shipping@rumoon.ca. Our customer support team is here to assist you and ensure your satisfaction with your Rumoon purchase.
Rumoon reserves the right to make changes to this return policy at its discretion. Any updates or revisions to this policy will be posted on our website.
Thank you for choosing Rumoon, and we appreciate your understanding of our return policy. We look forward to serving you and providing you with top-quality products and excellent customer service.